Privacy Policy
Mafia takes privacy seriously. This page explains how we collect, use and protect personal information when you create an account, deposit funds, place bets or use site features. It sets out the categories of information we hold - personal, technical and transactional - and explains your options for access, correction and deletion. The policy also covers cookies and tracking technologies, how we share data with service providers, and how we keep information secure. Read these terms before using the site and contact support via your account if you have questions about your data.
Data we collect
Personal data
Name, date of birth, email, phone, address and identity documents provided for verification. Contact details and account credentials are included. We may also collect marketing preferences and communications you send to support.
Technical data
Device identifiers, IP address, browser and operating system, cookie identifiers, location data derived from IP, and log information generated when you access the site. Connection times and session data are recorded for security and troubleshooting.
Transactional data
Deposit and withdrawal records, payment method details, transaction timestamps, bet history, game activity and wallet balances. Support interactions and any documents uploaded for KYC are stored with transaction records where required.
How we use information
Account management - to register and verify your identity, process deposits and withdrawals, and administer your account. Service delivery - to enable gameplay, sports betting and prize payments. Security - to detect fraud and enforce account rules. Compliance - to meet legal and regulatory obligations. Communication - to respond to enquiries and send service messages you request. Marketing will only be sent with your consent where required.
Data protection and security practices
We protect data using encryption in transit, access controls and secure storage. Staff access is limited to roles that require it. Records are retained only as long as necessary for business, legal or compliance reasons. Regular backups and monitoring are used to maintain data integrity.
Cookies and tracking technologies
Cookies are used to authenticate sessions, remember preferences and analyse site performance. Third-party tracking may be used for analytics and advertising. You can manage cookie preferences in your browser or account settings. Disabling certain cookies may affect site functionality.
Your rights
Access and correction
You may request access to personal data we hold and ask for corrections to inaccurate information via your account or support channels. Proof of identity may be required.
Deletion and objection
Where permitted by law, you can request deletion of your personal data or object to specific processing. Requests are handled in line with legal retention obligations and fraud-prevention requirements.
Data sharing and third parties
We share data with payment processors, identity-verification providers, game and platform suppliers, analytics and security partners. Data is shared only to provide services, meet legal obligations or with your consent. Contracts require third parties to protect data in line with our standards.
Updates to this policy
We may update this policy to reflect changes in services or legal requirements. Updated versions are posted on the site with an effective date. Significant changes will be communicated through your account or email where appropriate. For queries, contact support through your account.