Stay in Control

We take player safety seriously and promote responsible play across our services. Our approach is simple: provide clear tools, fair rules and easy access to support so people can enjoy gambling without harm. We encourage everyone to set personal limits, take breaks, and use self-exclusion if gambling stops being fun. If you’re concerned about your own play or someone else’s, we’ll help you find practical steps and professional help. This page outlines the tools and guidance available under our responsible gambling policy and explains how to act when gambling becomes a problem.

Mafia Responsible Gambling

Player protection is built into account settings and support channels. We focus on preventing harm, detecting risky behaviour, and providing straightforward actions you can take at any time. Our intent is practical: give players control and routes to assistance.

Player protection principles

Protection starts with simple rules: verify age, respect self-exclusion requests, and keep account access secure. We promote informed decisions by showing available controls and signposting help. Privacy and confidentiality are respected when you request support or limits.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit limits to control spending. Loss limits can also be applied to cap how much you can lose over a period. Limits are adjustable in-account and can be imposed immediately.

Session limits and time-outs

Use session reminders and time limits to manage play duration. Short cool-off periods are available for brief breaks. These options help reduce extended play and encourage safer habits.

Self-exclusion

Self-exclusion is available for temporary and permanent periods. Choose from short breaks through to longer exclusions such as 7, 30, 90, 180 or 365 days, or permanent closure of an account if needed. Requests are handled confidentially and take effect promptly.

Recognising signs of problematic behaviour

Look out for unmistakable signs: chasing losses, spending more than planned, borrowing to gamble, neglecting responsibilities, sleep or mood disruption, and hiding activity. If gambling causes stress or financial strain, treat it as a warning sign.

Guidance for staying in control

Create a budget, set firm deposit and time limits, and avoid gambling when stressed or under the influence. Use reality checks and take regular breaks. Remove saved payment details if it helps reduce impulse play. Talk to someone you trust about your choices.

Access to professional help and support organisations

Professional help is available. For New Zealand support contact the Problem Gambling Foundation of New Zealand - helpline 0800 664 262. We can also provide referrals to local counselling services and national helplines. If you need immediate assistance, reach out to a health professional or emergency services.