Terms and Conditions Policy
Welcome to Mafia. This page sets out the rules that govern use of our platform and the relationship between us and account holders. Please read these Terms and Conditions carefully before registering or placing bets. By creating an account, making deposits or using our services you accept these terms, including any specific conditions for bonuses, deposits and withdrawals. We operate under the licence details provided on our site and provide responsible-gambling tools and support for account management.
Account responsibilities
Accounts must be registered with accurate personal details. Keep login details secure and do not share your account. We may suspend or close accounts for suspected fraud, abuse, duplicate accounts or breach of these Terms. Only one account is permitted per person unless otherwise agreed in writing.
Verification (KYC)
KYC and identity verification are required before withdrawals. You may be asked to provide passport or driver licence and proof of address. Verification processing times vary and may take up to a few business days.
Eligibility requirements
To use our services you must meet age and jurisdictional requirements. You must be of legal gambling age where you reside and not be located in a restricted territory. See our Terms and the account-registration flow for the full list of restricted countries.
Acceptable use of the service
Use the site for lawful gambling and personal entertainment only. Do not attempt to abuse bonuses, use automated systems, exploit technical errors or bypass location and access controls. VPN or proxy use that breaches our location checks may lead to account suspension and forfeiture of funds.
Bonus and promotion rules
Bonuses and promotions are subject to specific terms. General principles: bonuses are non-transferable, may be time-limited and often carry wagering requirements. Wagering requirements, game contributions, expiry and max-bet limits apply and are shown in the relevant promotion terms. Only one active bonus may apply where stated and withdrawals may be restricted while bonus conditions are unmet.
Deposits and withdrawals
We accept a range of payment methods including cards, e-wallets, bank transfers and cryptocurrency. Minimum deposit amounts depend on the method and currency (for example, minimum deposits from NZ$20 or NZ$30 depending on the chosen method). Withdrawals are subject to verification and applicable limits. Processing times vary by method; crypto is typically faster, while card and bank withdrawals may take several business days.
Limits and fees
Withdrawal limits and any eligible fees are set out in the account area and may vary by verification level and VIP status. We may impose daily or monthly withdrawal limits. Unauthorised or chargeback activity may result in fees or account restrictions.
Dispute handling
If you have a dispute contact our support via live chat or email. We will assess issues against account records and these Terms. Decisions are made in accordance with the Terms. Where applicable, final resolution may follow the dispute-resolution procedure set out in the Terms and Conditions.
Updates to the terms
We may amend these Terms from time to time. Updated terms will be published on the site and apply to future use. Continued use of the platform after changes constitutes acceptance of the revised Terms. Please review the Terms regularly for updates.