Get in touch with our team

Support is available to help with questions, account-related issues, technical concerns or general feedback about Mafia. Contact the team for verification help, deposit or withdrawal queries, or site faults. Use live chat for quick replies, email for more detailed enquiries, or phone for urgent matters. Contact options are kept simple and easy to use so you can sort issues and get back to play quickly.

Department	Contact
Customer Support	[email protected] - Live chat and email for account, deposit and technical help
General Enquiries	[email protected] - General questions and billing
Affiliate Enquiries	[email protected] - Partner sign-ups and commissions
Payments	[email protected] - Withdrawal and deposit queries
Privacy	[email protected] - Data and privacy requests
Phone	+64 9 372 8461 - Phone support for urgent matters
Working hours	Live chat 24/7; Email Mon-Fri, 09:00-18:00 NZT

Email Support

Email is our preferred contact method for detailed requests, account-related issues or when you need to send explanations or documents. We emphasise including a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files and state your account ID or username so we can respond promptly and resolve your request as quickly as possible.

Send us a message

Name

<label for="contact-email" style="display:block;margin-bottom:6px;font-size:14px;color:#222;">Email</label><input id="contact-email" name="email" type="email" required style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;margin-bottom:12px;font-size:14px;"/><label for="contact-message" style="display:block;margin-bottom:6px;font-size:14px;color:#222;">Message</label><textarea id="contact-message" name="message" rows="6" required style="width:100%;padding:8px;border:1px solid #ccc;border-radius:4px;margin-bottom:12px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="display:inline-block;padding:10px 14px;background:#1a73e8;color:#fff;border:none;border-radius:4px;font-size:14px;cursor:pointer;">Send message</button>

Response Time

Most support enquiries are answered within one business day. If your issue is complex, such as verification, payment or security matters, it may take longer while we investigate. We’ll keep you updated by email or live chat and aim to resolve cases as quickly as possible. Response times depend on the issue’s nature and required checks.

Feedback

Have feedback, suggestions or ideas to improve our site? Tell us - we read every message and treat input seriously. Send thoughts via live chat, email or the feedback form and we'll review them carefully. Your suggestions help shape better features, clearer navigation and a smoother experience. Thanks for helping us improve.